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Myself

Authentic, technology leader with 20+ years of hands on experience in Retail, Technology. At present, I head the Salesforce practice and lead the Service Centers portfolio for Target with a team of Engineers, Scrum Masters, Managers, Architects across India and US, responsible for enhancing Guest and Agent experience and bring joy of everyday life. I have been with Target since 2008 and played different roles leading people, responsible for architecture, engineering, delivering technology solutions across Supply Chain, Point of Sale, Stores, Payment domains. I am passionate about technology and leadership. Prior to Target, I worked with Infinite Computer Solutions, an IT Services company, where I worked with various clients and domains. While I was there, I enjoyed working in the E-commerce domain and built scalable systems for various clients.

"Leadership simply the capacity to translate vision into reality" - Warren G. Bennis

Leadership Principles:

  • Challenge the Status Quo
  • Embrace the Change
  • Focus on the Positive
  • Be Curious and Learn

At Target, I have been part of various key initiatives and here are some of the highlights:

Highlights

  • Implemented classification algorithms for case tagging
  • On boarded Case & Knowledge as Core Services under Target's Technology platform
  • As a change agent, been part of Target's transformation journey; migrated from project centric model to a product model embracing Agile, DevOps, open-source and built cloud ready applications
  • Built and operated high scale, enterprise critical services and systems leveraging a micro-services-based architecture
  • Developed and executed a talent strategy that balances experience, diversity, growth, and sustainability of the team
  • Rolled out 5% off rewards for Red Card holders across 1800 stores and Target.com
  • Implemented Salesforce Service Cloud working with various vendor partners; customized to enhance Aget and Guest experience
  • Contributed to Technology solutions for Small Format Stores of Target
  • Enabled New Sales channels (beyond Target Stores) for Target's Gift Card
  • Built systems with highest security standards of OWASP and PCI, SOX compliance
  • Experienced working with Platform as a Service, Software as a Service, Private Cloud and Public Cloud platforms